Send a delivery test email

Welcome to the crucial step of ensuring effective email delivery in your Prventi security awareness training program. After allowlisting our email servers with your provider, it's essential to conduct a delivery test email. This process confirms that Prventi’s phishing simulation and training emails will successfully reach your users. Here’s how to do it and why it’s important.

Why Send a Delivery Test Email?

  • Confirm Successful Configuration: Ensure that the allowlisting process has been correctly implemented and that emails from Prventi are not being blocked or sent to spam.

  • Avoid Disruptions in Training: Effective delivery is key to the success of your cybersecurity training program. Testing confirms that all users will receive the necessary training content without issues.

  • Troubleshoot Early: Identify and resolve any delivery issues before rolling out your phishing campaigns and training modules.

How to Conduct the Delivery Test Email

  1. Access the Delivery Test Section:

    • Log in to your Prventi account.

    • Navigate to the ‘Email Delivery Test’ section within your dashboard.

  2. Initiate the Test:

    • Follow the instructions to send a test email from Prventi’s system to a few selected email addresses within your organization.

    • It’s recommended to choose addresses across different departments or roles to ensure comprehensive testing.

  3. Check for Email Receipt:

    • Verify that the test email is received in the inboxes of the selected addresses.

    • Ask the recipients to check their spam or junk folders if the email is not found in the inbox.

  4. Confirm Delivery:

    • Once you have confirmation that the test email was successfully received, report the successful delivery in the Prventi platform.

    • If there are issues, refer to troubleshooting tips provided in Prventi, or contact our support team.

Troubleshooting Delivery Issues

  • Check Spam/Junk Folders: Ensure the test email hasn’t been mistakenly marked as spam.

  • Review Allowlisting Settings: Revisit your email provider's settings to confirm that Prventi’s email servers are correctly allowlisted.

  • Consult IT Department: If issues persist, consult your IT team to investigate potential barriers in your email system.

Need Help?

If you encounter any challenges during the domain verification process or have questions about modifying your DNS settings, our support team is here to assist you. Contact our support for guidance and support.

Thank you for taking this important step in setting up your organization on Prventi. Once your domain is verified, you're all set to launch your baseline phishing campaign and strengthen your organisation's defence against cyber threats.

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